Privacy Policy & Data Protection

1. Data Controller & Commitment

Duckworth Prestex Limited ("we", "us", "our") is dedicated to protecting and respecting your personal privacy. This Privacy Policy details how we collect, handle, and secure personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Duckworth Prestex Limited (Company Registration Number: 12973168) has its registered office at 2 Church Street, Bolton, Greater Manchester, BL1 1TA, United Kingdom. We act as the data controller for the processing of your personal data collected through this website.

2. Personal Data We Collect

When you reserve a workshop allocation, submit an inquiry, or interact with our horological services, we may collect:

• Identity & Contact Details: Title, full legal name, telephone number, email address, physical delivery address, and UK postcode.
• Order & Allocation Information: Generated allocation reference codes, strap or bracelet selection, and delivery tracking updates.
• Technical & Browsing Information: IP address, browser type, operating system, and analytical interaction parameters.

3. Lawful Bases for Processing

We process your personal details under the following legal bases pursuant to Article 6 of the UK GDPR:

• Performance of a Contract (Article 6(1)(b)): To manage your allocation, arrange assembly and verification, and dispatch your timepiece.
• Legal Compliance (Article 6(1)(c)): To maintain statutory corporate accounting, VAT filings, and HMRC tax compliance.
• Legitimate Interests (Article 6(1)(f)): To enhance our horological offerings, secure transactions against fraudulent requests, and provide concierge customer support.

4. Retention & Security

Personal data is retained securely only for as long as required to fulfil the original purposes, including warranty support for a minimum of 6 years following delivery. We apply rigorous administrative, technical, and physical safeguards to prevent unauthorised disclosure or data breach.

5. Your Statutory Rights

Under UK data protection law, you possess the rights to access, amend, erase, or restrict processing of your personal information. To submit a data request, contact our Data Protection Officer at [email protected].